Job Title:
Product Services Specialist

Req #:
4209BR

Job Description:
This position is responsible for all technical and administrative service aspects of Bausch & Lomb Device Relationship Management (DRM) on the B&L Cataract and Refractive products within the Global Product Support organization. Provides technical support on new B&L product development. Creates verification and validation process and documentation for TruLink T in new product development. Is responsible for maintaining system configuration changes, programming and integrity of the Axeda software platform environment including field servers and agents. Develops and implements remote software upgrade standard operating procedures and execution plans. The technical source for TruLink connectivity solutions on B&L devices. Develops metrics and delivers measurement reports for operational planning and strategic development of DRM application in the B&L surgical business. This position provides the technical knowledge for identification, adaptation and creation of Device Relationship Management (DRM) product offerings in support of the Smart Services Product Manager. Specific job duties include: *Provides technical support for connectivity solutions and repair advice for B&L and affiliate field Service personnel on TruLink devices. Directly supports remote service capabilities of refractive, diagnostic and cataract/VR products and perform file download, data analysis and remote service solutions in synchronization with Service engineering and field service support to B&L customers. Responsible for development of remote user skills to raise effectiveness and efficiencies of B&L support functions. *Develops metrics and reporting tools for key Smart Services/TruLink parameters including, but not limited to, connectivity, usage, call reduction, call resolution, financial impacts and remote upgrades as examples. Reporting tools support includes internal and external customers. Provides management with performance trend analysis derived from metrics data on scheduled basis. *Develops, configures and programs notifications, alarms and new features and enhancements for the Smart Services/TruLink environment. Prepares Technical improvement notification and enhancement functions and instructions to the B&L user base, to include customer offerings. Provides technical information changes, policy and process improvements to the Global Training Team for inclusion in B&L training courses. *Interfaces with B&L R&D and Engineering on new product development. Develops Smart Services/TruLink verification and validation processes for new and enhanced product, both Cataract and Refractive. Schedules and executes verification and validation tests in support of product development and provides test data for project documentation. *Is responsible for TruLink daily operational structure, organization and resource assignments and responsibilities. This includes, but is not limited to Device creation, User group creation, administrative personnel training and error corrections.

Qualifications


Education:
Bachelors degree- preferably in Engineering (Medical or Software) Experience: 2 years or more experience in medical devices or medical environment. Software development concepts / knowledge. Database administration concepts. Report generation and data analysis.

Special Skills:
Background in Medical Electronics or IT Technology (systems engineer), Business skills, communication and interpersonal skills with customers and field service personnel by phone, written correspondence and face to face. Specialized Training: Axeda Interface / Builder, Office Tools, MS Project, XML Programming.

Work Location MO - St. Louis Relocation Available No

Status Full-Time